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Why YettelContact us

Interactive voice response (IVR)

An automated menu that routes calls to the right team.

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Other services
Voice services, numbers and further tools
Typically suits
Medium · Large business

Interactive voice response is an IVR service from Yettel that lets you give your customers well-run service and easy digital contact with you, at any time and anywhere, while keeping your own costs down.

The cloud-based IVR service lets you, as a Yettel business customer, manage your incoming calls through a single convenient web interface.

What you manage yourself

  • The choice of IVR number your customers reach, and the numbers your staff use to handle incoming calls. That includes Yettel mobile and fixed numbers, as well as national 0700 and 0800 numbers.
  • A fixed monthly subscription, whatever the number of staff taking your incoming calls.
  • No cap on how many Yettel network numbers are included in the service.
  • A choice of language — Bulgarian or English.

Features

  • Building and managing IVR logic — depending on why someone is calling, you choose what information to give them and which member of your staff to connect them to.
  • Real-time statistics dashboards, both across every number in the service and for one number on its own.
  • Storage of statistics for past periods.
  • Storage of call recordings for past periods.
  • You use the service from a computer or laptop, and the mobile version of the interface lets you follow statistics and listen to calls on your phone or tablet.
  • The option of background music behind the IVR messages.
  • Managing on your own the queues for incoming calls by various criteria, time zones and working hours, routing logic — single-step or sequential dialling of a number or a group of mobile and fixed numbers — and the definition of number groups.
  • The option to record the IVR messages, either yourself or through Yettel, in Bulgarian or English as you prefer.

How it works

  1. Interactive voice response is a cloud-based service that works with Yettel mobile or fixed numbers. No extra equipment, software installation or other upfront investment is needed.
  2. To use the service, sign in to the administrative interface through a web browser with your username and password.
  3. Yettel has configured the chosen numbers and the service features to the requirements you set, and you can manage them yourself at any time.

Related services

Devices Buy Back

Buy-back and responsible recycling of your old company devices.

m2m

SIM cards and connectivity for devices that exchange data with each other.

National number 0700 0800

One number for your customers, on a shared-cost or freephone tariff.

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Leave your details and a consultant will get in touch to shape the solution around your business.

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