Roaming
Travelling abroad on business? With the Travel’n’Talk roaming plan you make voice and video calls, send and receive SMS, and use mobile internet.
European Union zone
| Service | Price |
|---|---|
| Outgoing call to Bulgaria, the European Union, the United Kingdom zone and the country you are in | The plan’s price for calls to other national networks |
| Outgoing call to all other countries and premium-rate numbers | 2.56 € |
| Incoming calls | 0.00 € |
| SMS | The plan’s price for SMS to other national networks |
| MMS | 0.10 € |
| Mobile internet (MB) | 0.0011 € |
The zone covers Austria, the Azores, Belgium, the Vatican, Guadeloupe, Germany, Greece, Denmark, Estonia, Ireland, Iceland, Spain, Italy, the Canary Islands, Cyprus, Latvia, Lithuania, Liechtenstein, Luxembourg, Madeira, Malta, Martinique, Moldova, the Netherlands, Norway, the Åland Islands, Poland, Portugal, Réunion, Romania, San Marino, Saint Martin, Slovakia, Slovenia, Hungary, Ukraine, Finland, France, French Guiana, Croatia, the Czech Republic and Sweden.
The mobile internet price applies once the MB included in the plan for EU roaming are used up. For subscription plans with no internet included, the price is 0.213 €/MB.
All prices exclude VAT.
United Kingdom zone
| Service | Price |
|---|---|
| Outgoing call to Bulgaria, the European Union, the United Kingdom zone and the country you are in | 0.03 € |
| Outgoing call to all other countries and premium-rate numbers | 2.56 € |
| Incoming calls | 0.03 € |
| Mobile internet (MB) | 0.0085 € |
The zone covers the United Kingdom, Gibraltar, Guernsey, Jersey and the Isle of Man.
All prices exclude VAT.
Balkans and Turkey zone
| Service | Price |
|---|---|
| Outgoing call to Bulgaria, the European Union, the United Kingdom zone and the country you are in | 0.25 € |
| Outgoing call to all other countries and premium-rate numbers | 2.56 € |
| Incoming calls | 0.25 € |
| Mobile internet (MB) | 0.42 € |
The zone covers Albania, Bosnia and Herzegovina, North Macedonia, Serbia, Turkey and Montenegro.
All prices exclude VAT.
Other countries in Europe zone
| Service | Price |
|---|---|
| Outgoing call to Bulgaria, the European Union, the United Kingdom zone and the country you are in | 1.49 € |
| Outgoing call to countries outside the European Union and premium-rate numbers | 2.56 € |
| Incoming calls | 0.68 € |
| Mobile internet (MB) | 6.39 € |
The zone covers Andorra, Armenia, Belarus, Kosovo, Monaco and Switzerland.
All prices exclude VAT.
Countries outside Europe zone
| Service | Price |
|---|---|
| Outgoing call to Bulgaria, the European Union, the United Kingdom zone and the country you are in | 2.56 € |
| Outgoing call to all other countries and premium-rate numbers | 2.56 € |
| Incoming calls | 1.02 € |
| Mobile internet (MB) | 10.65 € |
The zone covers all remaining countries.
All prices exclude VAT.
Questions and answers
No. Roaming does not disappear; it is simply charged differently, so that it is cheaper and more convenient while you travel. In other words, while you travel in the EU zone you can use your mobile phone and what your plan includes as you would in Bulgaria, subject to some conditions.
It applies to all customers, on contract and on prepaid. To take advantage of the EU roaming terms you need roaming activated and a plan that permits roaming.
No. Yettel applies the price change automatically and you do not need to do anything.
All of them. If your plan includes unlimited minutes to all national networks, for example, you can call any number on an operator’s network in the EU zone without limit. If you have a set number of minutes you can use those too, and once they run out Yettel charges you for each additional minute according to your plan in Bulgaria.
If you are outside Bulgaria, your calls are charged as calls to other national networks, according to your plan in Bulgaria.
The same as minutes. If your plan includes national SMS you can use them without limit to any number on a network in the EU zone. If you have no SMS included, Yettel charges you according to your plan in Bulgaria.
Nothing at all. Since 15 June 2017 they are free within the EU.
This is a little more involved. If your plan includes national MB you can use them while travelling in the EU zone too, though limits are possible. Yettel either gives you a set quantity of MB, or you can use all the MB currently included for roaming at no extra charge. The exact quantity of MB for use in the EU zone is available to every customer in the Yettel app or on the mobile roaming management portal.
Yettel then charges you for each additional MB at the standard roaming rates for mobile internet. Yettel also notifies you when you reach 80% of your roaming MB, and again when they are fully used up.
All the countries of the European Union, plus Norway, Iceland, Liechtenstein, Ukraine, Moldova, San Marino and some overseas territories of France.
That is roaming outside the EU zone, and it is charged at Yettel’s tariff.
No, that is an international call and is charged as one, at Yettel’s tariff.
No. The point of the regulation is to make things cheaper and more convenient while you travel. If you spend more time in another country than in Bulgaria, Yettel will begin charging for your usage.
When Yettel establishes that, over a period of 4 months, you have had a predominant presence in the EU zone — more than 50% of the days — and predominant consumption of mobile services in the EU zone, meaning more than 50% of your usage of the various services. In assessing predominant consumption, the different kinds of mobile service are considered separately — voice services (outgoing and incoming calls) and mobile internet. Usage of each service in the EU is compared with usage of it in Bulgaria, to establish where it predominates.
Yettel is entitled to apply a surcharge to regulated retail mobile roaming services in the EU zone when it establishes predominant presence and consumption of one or more services in the EU zone for purposes other than periodic travel. Yettel will warn you, and after 14 days may begin applying surcharges to your usage.
The message you receive states which type of service — calls or mobile internet — your EU roaming usage predominates in relative to Bulgaria. It means the minutes or MB provided to you under the EU Roaming Regulation will apply only within Bulgaria. If you have been given a limited volume of MB for EU roaming, you will not be able to use that either, and the minutes and MB you use in the EU zone will be charged.
If your presence predominates in the EU but only your mobile internet consumption does, the charging applies to that service alone. The same holds for voice services. Charging can be applied separately to the services where consumption predominates, provided presence in the EU zone predominates as well.
Yettel stops applying a surcharge and returns to the regulated EU roaming prices once it is established that, over the preceding 4 months, presence or consumption predominates on the Yettel network. You will be notified that you again meet the terms of the policy and can use the relevant mobile services while roaming in the EU "as at home", with no additional charge.
It is enough to register on the Yettel network at least once a day, and we will know you do not live permanently outside Bulgaria, so you can take advantage of the regulation.
Yes and no. You can ask us about anything that is unclear and we will explain it in detail.
Satellite, maritime and in-flight networks
An outgoing call to a satellite network costs 6.39 € from the Other countries in Europe, Balkans and Turkey, United Kingdom and Countries outside Europe zones, and 5.62 € from the European Union zone.
A change in the terms
The terms and prices for roaming in the European Union zone changed with effect from 15 June 2017.
Not sure which plan fits?
Tell us how many you are and how you work, and we will suggest one.