A digital assistant for your business, from Yettel
Digitise the repeating admin tasks that eat the working day.
In partnership with Fractalia
- Help your team work
- Collaboration and productivity tools
- Typically suits
- Medium · Large business
- Technology partner
- In partnership with Fractalia
A cloud platform that watches how the office devices are running, flags a problem when it finds one, and offers the steps to fix it — with constant access to experts, in Bulgarian.
- 24/7
- help in Bulgarian
- 3
- packages to choose from
- 10 GB
- cloud backup (Employee)
- 8m
- devices served by Fractalia
- 12+
- countries Fractalia operates in
- 300+
- corporate clients of Fractalia
Your IT expert, one click away
- A cloud platform that tracks the condition of selected office equipment, raises automatic alerts and advises when it finds a problem.
- Expert help in Bulgarian when something technical gets in the way.
- Problems cleared quickly, so work resumes.
- Setup and management that keeps devices and staff accounts working properly, with no IT specialist of your own.
The platform
Your person for anything digital
A cloud platform that helps a business use its everyday office devices without trouble: it monitors how they are running, flags problems when it finds them, and offers the steps needed to resolve them.
- When something stops working, Yettel provides expert help — 24/7, and in Bulgarian.
- All of it with a specialist who walks you through it step by step, with no site visit needed.
Fractalia
A partner that specialises in support for smaller businesses
Fractalia is a Spanish multinational specialising in cybersecurity, digital support and IT services, focused specifically on small and medium-sized companies.
- Operates in over 12 countries, with 8 million devices served and more than 300 corporate clients.
- Deep experience in telecoms — over 80 telco companies, among them Vodafone, Telefónica and Orange.
- Provides support in Bulgarian, with fully built technology and an expert team.
What the Digital Assistant helps with
Laptops, phones, tablets, printers and office equipment
Settings, installations, updates, slow performance, connecting devices.
Email and software applications
Outlook, Gmail, Microsoft 365, Google Workspace.
Internet and connectivity
Wi-Fi problems, routers, a slow connection.
Online meetings and office applications
Camera, microphone, sound, Zoom, Teams, Meet.
New devices and new starters
Data transfer and first-time setup.
All of it with a specialist who walks the customer through it step by step.
Main features
- One portal for managing devices and for raising and tracking requests.
- Remote technical support.
- Monitoring of selected devices — status, errors, maintenance due.
- Help setting up and getting access to email, applications and other services.
- New staff accounts activated quickly, with tracking and diagnostics.
- Administrator control over users and equipment (on selected packages).
How it helps day to day
- When business applications stop working — access and settings restored quickly, and escalated to the provider where needed.
- When the owner wants oversight — a platform with full visibility of which devices need attention.
- When security matters — a platform that can integrate antivirus protection, data protection and a security assessment of devices, website and online shop.
- Across several sites or working remotely — the same level of support for everyone.
The packages, and what they include
| Feature | Basic | Employee | Company |
|---|---|---|---|
| First-line support for Yettel digital services | included | included | included |
| Remote IT support | included | included | included |
| Devices covered | 1 user with 1 device | 1 user with several devices | Several devices |
| Device monitoring | not included | included | included |
| Microsoft 365 / Google Workspace support | included | included | included |
| Central administration | not included | not included | included |
| 24/7 help in Bulgarian | included | included | included |
| Help with phones, laptops and tablets | included | included | included |
| Help with internet and Wi-Fi | included | included | included |
| Help with email (Outlook, Gmail) and everyday applications | included | included | included |
| Help with video meeting problems (Teams, Zoom, Meet) | included | included | included |
| Setup and data transfer on new devices | included | included | included |
| Staff training (e-learning) | not included | included | included |
| Antivirus licence | not included | included | included |
| Digital identity protection (ID Protection) | not included | included | included |
| Secured remote access | not included | included | included |
| Network vulnerability analysis | not included | included | included |
| Incident response and data recovery | not included | included | included |
| Backup in the cloud | not included | 10 GB | included |
| Office network support — routers, access points, local connectivity | not included | not included | included |
| Help rolling out company processes, shared resources and access | not included | not included | included |
| Full protection for company and personal digital identities (360 Protection) | not included | not included | included |
| Report on a detected incident or breach | not included | not included | included |
| Company website vulnerability check | not included | not included | included |
Price depends on the package and the number of staff or devices. The service is a monthly subscription, so the cost is predictable.
What the business gets
- Fewer interruptions to work, and technical problems resolved quickly.
- Time and effort saved on technical issues.
- Predictable, optimised costs with no IT resource of your own.
- A more productive team.
- One technology partner.
How the service works
- Your member of staff raises a request in the platform or by phone.
- An expert joins remotely and helps within a short time.
- The problem is cleared quickly and effectively, with no site visit needed.
- Everything done is tracked and reported in the platform.
Yettel Bulgaria EAD general terms for use of the Digital Assistance service.
Questions and answers
It is a service for small and medium businesses, giving easy access to technical support and management of the office equipment and business software they use.
When someone cannot work because of a problem with a computer, printer or email, they get help quickly: the problem is identified remotely and cleared with our assistance.
Your member of staff raises a request in the platform or by phone.
Not necessarily. We take on support for the devices and the core business applications.
Easily and quickly, either in the platform or by phone. Our experts join remotely and help in real time.
Computers and laptops, office equipment such as printers and routers, email and work applications including Microsoft 365 and Google Workspace, and the digital services Yettel provides.
More than 90% of problems are cleared remotely. The service is built to give full technical assistance through the platform, entirely at a distance. If a visit is still needed, our team will come to you.
You add them in the platform and they get access to the applications they need. Our specialists help with the settings.
Yes. Everyone gets the same level of support, wherever they are.
It depends on the package and the number of staff or devices. The service is a monthly subscription, so the cost is predictable.
The service comes on a 12 or 24 month contract, with an option to renew automatically.
As soon as the contract is signed. Our team will help at every step, from activation through to full configuration.
Request a consultation
Leave your details and a consultant will get in touch to shape the solution around your business.