A virtual telephone exchange
Internal numbers, call recording and routing without office hardware.
- Help your team work
- Collaboration and productivity tools
- Typically suits
- Medium · Large business
Why choose a virtual telephone exchange from Yettel?
- No upfront investment.
- No hardware maintenance costs.
- No technical knowledge required.
- Works for remote teams.
- High-quality connection.
- You keep your numbers.
Monitoring
Monitoring and detailed statistics
Track how many calls were answered, how long they lasted, which were missed and more — for both incoming and outgoing calls.
Routing
Call forwarding and routing
Set rules for distributing and forwarding calls between employees, between departments, and even between different devices.
Integrations
Integration with CRM and other internal software
The virtual exchange can connect to a range of customer management systems, so customer contacts, sales data and call statistics all appear in one place.
The service is offered on a monthly subscription under a 12- or 24-month contract. It is provided in partnership with a third party, and accordingly Yettel Bulgaria EAD is not responsible for its availability, the information it stores, its functions or its content.
Questions and answers
Yes. A virtual telephone exchange gives you modern features while letting you keep your phone structure unchanged. After moving to a virtual exchange, the way your staff work is not only preserved but made easier.
A virtual exchange builds on every feature you know from a physical one, and it can be used without changing your current phone structure. It has a convenient interface where you manage the settings yourself, and it saves you buying and maintaining expensive equipment that depreciates.
All you need is guaranteed internet connectivity.
When the service is first configured, Yettel provides a username and password for the administrative interface, where you can manage every feature you need and decide which usage rules apply to which employees.
You can count on consultation, support and assistance in Bulgarian, training for your staff, flexibility and a fast response, a professional solution that is still easy to use, high voice-call quality, and a single invoice for all your services. Our partner is a Bulgarian company that develops and maintains the solution itself, and can adapt it with further development and integration to suit your needs.
The solution meets ISO 27001 (information security management) and ISO 9001 (quality management). Data is stored in two data centres to give customers security and reliability.
No. Yettel is open about every cost involved, so that customers can budget correctly.
Depending on your needs and usage we can offer you a tailored tariff plan and an additional bundle of minutes, so that it works out as favourably as possible given your traffic.
Request a consultation
Leave your details and a consultant will get in touch to shape the solution around your business.